Terms and Conditions
All work of DDNA falls under the DutchDNA BV ("DDNA" "we" "us") website(s) (our "Site" or "Sites") and related services are made available to you pursuant to the following terms and conditions and any other rules posted on our website. Please read the Terms and Conditions carefully before placing any orders on DDNA’s website. We recommend you should keep a copy of our Terms and Conditions for future reference. We may modify the terms and conditions from time to time. Please read the terms and conditions and check back often. If you do not agree to any change to the terms and conditions, then you must immediately stop using the website. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law.
ELIGIBILITY TO PURCHASE
If you have ordered a personalized jewelry piece from DDNA, a DNA sample is required to guide the creation of your personalized jewelry piece. You will receive your DNA sample kit from DDNA and after a simple cheek swab you can send your DNA sample directly back to Verilabs, using the return ticket included in the package. Successively Verilabs will only share your unique genetic markers with DDNA in order to produce your personalized jewelry. Your genetic markers are represented by a sequence of numbers and letters unique to you, we will use this information to guide the process of creation. DDNA cannot subtract any information from this sequence. After having created and successfully delivered your personalized jewelry, DDNA will delete your DNA data. Verilabs is ISO 17025 certified and affiliated with the Dutch Forensic Institute and the Dutch Data Protection Authority and is therefore held by the highest standards concerning the handling and protection of your DNA and data. For more information about Verilabs, please visit www.verilabs.nl.
After having placed your order you will receive an order confirmation including a payment link by e-mail. DDNA accepts the following payment methods: Ideal, Apple Pay, PayPal as well as the following credit cards Visa, MasterdCard, American Express, Maestro, Carta Si and Cartes Bancaires. All transactions are processed using Plink, a service offered by Mollie BV, a secure online payment gateway that encrypts your card details in a secure host environment.
Prices shown on the website are in Euros and are inclusive of VAT at the applicable rate. In case of a purchase in a non-EU country, the exchange rate of your payment provider will be leading and the prices on the DDNA website will be an indication. All prices and offers remain valid as advertised from time to time. The Euros price of a product displayed on the website at the time the order is accepted will be honored, except in cases of patent error. Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
DDNA insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by DDNA and transfer of responsibility in the same way.
All of our jewelry is made to order and will be dispatched from our atelier within 4-7 working days. In case you order a personalized piece, please note that due to the design and manufacturing process, you can expect to receive your unique piece within 4-6 weeks. The Netherlands DDNA offers complimentary standard shipping on all orders within the Netherlands, delivered by Micropakket within working 1-2 days. The EU DDNA offers complimentary standard shipping within the EU on all orders above €250. Order below this amount will be charged a shipping fee of €10. All orders are delivered with DHL standard shipping within 2-3 working days. Worldwide DDNA offers complimentary standard shipping on all worldwide orders above €250. Orders below this amount will be charged a shipping fee of €20. All orders are delivered with DHL standard shipping within 5-10 working days. Please note that the delivery to rural addresses can result in longer delivery times.
IMPORT AND CUSTOMS DUTIES
Please note that shipping rates are not inclusive of customs and duty fees that could be charged when the package reaches the country of destination. Unfortunately, as these costs are beyond our control and vary between countries, we cannot advise prior to shipment how much they will be. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
DDNA hopes you are happy with your purchase. If for some reason you are not, you are welcome to exchange or refund your purchase within 14 days of delivery. The return shipping fee is not covered by DDNA. Please be aware that we do not accept any returns or refunds on personalized pieces. In order to process your return correctly, make sure to fill out the return form that you have received with your order. Please make sure you send your package back to the address listed on the return form. DDNA only accepts returns in complete unused condition and with the original packaging fully intact. Upon return, our experts will screen all returns before granting a refund or an exchange. Items that do not meet our policy will not be accepted and will be sent back to the customer without any refund given.
Your refund will be credited to the original purchaser's credit card or bank, and will exclude shipping costs when applicable (with the exception of faulty items). If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through DDNA. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
DDNA places a high value on craftsmanship and works only with the best materials and craftsmen available in the industry. In case that you receive a faulty and/or damaged item, please contact DDNA within 2 days of delivery. Please note that DDNA guarantees only manufacturing defects. DDNA cannot be held responsible for defects due to: failure or damage caused by improper use or carelessness, defects and damage due to normal wear/tear and aging. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Items should be returned in their original packaging to ensure they are adequately protected in transit.
We have made every effort to display as accurately as possible the colors of our products that appear on the DDNA website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate.
In addition to the Intellectual property rights mentioned below, "Content" is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this website. Property, software and content of and displayed on our Site, can not be used for any commercial end. Nor for any advertising activity on your own website. This website is for your personal use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any content, software, products, or services contained within this website.
Your use of the Site and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the Content (as described in the Content section below), including DDNA’s software and all HTML and other code contained in this website. All such content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by DDNA and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
WEBSITES BY THIRD PARTIES
There might be hyperlinks on this website of third-party’s, including advertisers. DDNA does not review all the websites linked to this website. We are not accountable for the availability of those external recourses, and are not accountable or liable for the privacy practices of that content. As well as any products, advertising, or any other materials used by such websites, neither for any loss, damage or offense caused by, the use of any of such goods, services or content available on those external recourses. WAIVER If you breach these terms and conditions and DDNA takes no immediate action, we will still be entitled to use our rights and remedies in any situation where you breach the terms and conditions of DDNA.